escalation (EN)

noun

noun “escalation”

1. a rapid increase in the intensity or seriousness of something
   Sign up to see the translation of definitions and examples into any language.

   The sudden storm caused an escalation in emergency service calls throughout the city.
2. an increase in the level of conflict or violence
   The invasion led to an escalation of the conflict between the two countries.
3. (in business) the process of transferring a customer's issue to someone with more authority or expertise
   Unable to solve the problem, the customer service agent initiated an escalation to the technical specialist.