concierge (EN)

noun

noun “concierge”

1. a person in a hotel who helps guests by arranging services, providing information, and handling their requests
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   The concierge recommended an excellent restaurant nearby and booked a table for us.
2. (UK) a person who takes care of an apartment building by dealing with maintenance and assisting residents
   Our building's concierge collects our mail and ensures the building is secure.